Published 17th May
This charter provides information on consumer rights, responsibilities and reasonable expectations for international travel while coronavirus (COVID-19) restrictions remain in place.
Everyone should be prepared to be as flexible as possible when travelling during the pandemic.
Guidance, advice and information about travelling may be updated ahead of travel dates. Passengers are responsible for regularly checking relevant information when booking and ahead of travelling.
Travelling during the COVID-19 pandemic will be different. Additional checks are to be expected when travelling and passengers should allow extra time for these. They also need to have all the correct documentation ready for their journey.