From NAVCA:
Banking is a fundamental requirement for the voluntary sector, yet a growing number of charities are struggling to find banking services that meet their needs.
Over 1200 voluntary organisations responded to a survey commissioned by the Civil Society Group between March and May 2022. The results have produced a wealth of detailed information about the issues charities are facing. This Briefing is the first in a series that will cover the wide range of issues identified.
Briefing No.1 explores four key messages that connect all respondents’ experiences:
- Services that charities need are increasingly unavailable
- Services that are available are not suited to the way that charities operate
- Charities often encounter poor customer service
- Online banking is not designed for or accessible to charities
