NAVCA: Charity Banking Survey Briefing


Banking is a fundamental requirement for the voluntary sector, yet a growing number of charities are struggling to find banking services that meet their needs.

Over 1200 voluntary organisations responded to a survey commissioned by the Civil Society Group between March and May 2022. The results have produced a wealth of detailed information about the issues charities are facing. This Briefing is the first in a series that will cover the wide range of issues identified. 

Briefing No.1 explores four key messages that connect all respondents’ experiences:

  1. Services that charities need are increasingly unavailable 
  2. Services that are available are not suited to the way that charities operate 
  3. Charities often encounter poor customer service 
  4. Online banking is not designed for or accessible to charities

Click here for the full briefing.