You may have seen in the media that there has been a significant increase in scammers attempting to obtain personal information from customers by sending out texts suggesting that customers are eligible for cost of living payments.
Please remind customers that they do not have to do anything. If they are eligible:
- they will not need to apply for the payment
- they will not need to call us
- the payment to you is automatic
- DWP will never ask for personal details by SMS or email.
If customers are unsure about a text, they should report it on GOV.UK(link is external).