BT Digital Voice

Sent on behalf of Digital Voice:

Digital Voice is the name of our new home phone service. Digital calls are made over our broadband network, rather than the old analogue network, which has been around for more than 40 years and is becoming increasingly unreliable, energy hungry and can’t give our customers the world-class service we want to provide. Switching to Digital Voice will give our customers clearer call quality and help prevent the vast majority of scam calls. The good news is, the landline isn’t going away, it’s just being upgraded. For most customers, the upgrade will be as simple as connecting their home phone handset to a router rather than the phone socket on the wall. The migration to Digital Voice must take place for all customers by December 2025. To support the migration we look to focus on three key messages: 

  • Customers can keep their Number 
  • Customers can use their existing phones and so don’t have to buy any new equipment,  
  • Customers will not pay more as part of the migration 

As part of this programme, we at BT are carrying out a series of Regional Engagement initiatives to support people through the move from the current line to digital voice. This will include some “roadshow” style events where we bring BT to the regions to ensure everyone is as informed as possible and has the chance to ask any questions they might have. At our Roadshow events we’ll have representatives from all three Brands (BT, EE & Plusnet) and we’ll supplement these larger events with up to 18 additional locations throughout the area with our BT Digital Voice truck & pop up events at local garden centres and libraries. 

Digital Voice Road Show Grimsby Poster

A Guide to Digital Voice